Help centre
How Baiord works
Every part of it, written out — and what to do when something looks wrong.
Getting started
From signing up to seeing your first real profit figure.
What Baiord doesThe short version: Baiord reads your eBay sales and fees, you add what you paid your supplier, and real profit computes itself.
Creating your accountWhat the sign-up form asks for, what a workspace is, and where you land straight afterwards.
Currency and time zoneBoth are taken from your eBay marketplace rather than asked for, why that matters for month totals, and when to change them.
Your eBay connection
Connecting, what Baiord can see, how often it syncs, and what to do when eBay cuts access.
Connecting your eBay accountWhere the button is, what eBay asks you to approve, and what happens in the first few minutes afterwards.
What Baiord can and cannot doBaiord's eBay access is read-only. What that covers, what it rules out, and how your connection is stored.
Choosing how far back Baiord importsYour start date decides which eBay orders Baiord holds. Why it defaults to 14 days, why 90 is the limit, and why it only moves earlier.
How syncing works, and how oftenWhat runs every five minutes, what runs every few hours, why fees arrive after orders, and what Sync now actually does.
Reconnect needed: why, and how to fix itWhat makes eBay withdraw access, what you see when it happens, and the thirty-second fix. Nothing already imported is affected.
Disconnecting an eBay accountWhat disconnecting stops, the choice you are given about the orders already imported, and what comes back if you reconnect.
Using more than one eBay accountWhy each eBay account gets its own workspace, how to add one, and how a plan covers several.
Orders and buying prices
The one thing you type in, and every way to type it in faster.
The Orders pageEvery tab, filter, column and keyboard shortcut on the screen you will spend the most time on.
Entering a buying priceThe single thing Baiord needs from you, how the suggestion chips work, what happens on multi-product orders, and why cancelled orders take no price.
Pricing a backlog of ordersThe Price past orders screen: one price per product across a whole date range, with price breaks, and a preview before anything is written.
Spreadsheet modeA grid of unpriced orders you can type and paste into, with fill-down and per-row saving.
Importing buying prices from a spreadsheetIf you kept your orders in a sheet before Baiord, upload it and let Baiord match the eBay order numbers. What the file needs, and what every row status means.
Buying-price history and correctionsCorrecting a price never overwrites the old one. How to read the history panel, and why a change after month end is flagged.
Products, stock and suppliers
Your catalogue, stock batches that cost orders for you, and where your buying money went.
Your productsYour catalogue is built from your orders, not typed in. What each column means, and what the tabs are for.
Stock batches: costing orders automaticallyRecord what you paid for a restock once, and orders from that day on cost themselves oldest-stock-first. The rules in full.
Where your buying money wentThe Suppliers page is a buying report, not an address book: how much cost went on, to which supplier, on which day, entered by whom.
Importing your eBay listingsYour full active listing catalogue, including items that have never sold. What to turn on, and the three reasons it can come back empty.
Profit, fees and reports
How the number is worked out, where eBay's fees come from, and every export your accountant will ask for.
How profit is calculatedThe exact formula, every term in it, and the two conditions an order must meet before it counts.
eBay fees: where they come fromWhich fees Baiord reads, why they arrive after the sale and sometimes change, and what the 90-day ledger limit means for old orders.
Reading the dashboardThe two period panels, the profit breakdown, what the outstanding counts mean, and your eBay account health.
Expenses and true net profitWhich costs eBay bills import themselves, which you add, and why a 7-day window shows a fraction of the month's expenses.
Reports and CSV exportsThe four exports, every column in each, and the spreadsheet details that stop Excel mangling your data.
The monthly P&LOne month's profit and loss as a PDF or CSV: what settled profit means, what the exclusion notes are telling you, and why a past month can change.
Analytics and InsightsTrends by profit, revenue, refunds and returns; your best and worst products; supplier comparison; and the findings Baiord raises by itself.
Where your eBay money isYour eBay balance, what is on hold and when it frees up, payouts to your bank, and the difference between cash and profit.
Refunds and returns
What a refund does to profit, chasing the money your supplier owes you back, and reusing returned stock.
The Refunds & Returns pageThree tabs, four filters, and the one question Baiord needs you to answer on each refund.
What a refund does to profitA refund subtracts the gross and adds back eBay's fee credit. Why Baiord stores both, and how cancellations are kept separate.
Getting your money back from suppliersWhen eBay refunds a buyer, your supplier usually owes you the buying cost back. How Baiord tracks it, and what each of the four figures counts.
Returns and the return shelfTwo decisions per return: what the supplier did, and whether the unit can be sold again. Plus why a resaleable return credits your profit back.
Claims, disputes and the claim badgeWhy only some refunds get a claim badge, and why dispute holds never appear as refunds.
Which month a refund counts inA July sale refunded in August: which month takes the loss? One setting, asked once, and what each answer is for.
Account, plan and team
Your trial, your plan, who else can get in, and what they can see.
Your free trialWhat the trial includes, how you know where you are in it, and exactly what happens when it ends. Nothing is deleted.
Plans and billingWhat each plan covers, how to change it, where invoices and cards live, and what a linked workspace is.
Your team and what each role can seeFive roles, the exact permission table, and how to invite someone. A VA can price orders without seeing your profit.
Workspace settings and activityEvery setting, what it changes, and the activity log that records anything affecting your books or your access.
Notifications and alertsEverything Baiord will tell you about, what triggers it, and why an alert disappears once you have dealt with it.
The mobile appSigning in, what it covers, how sessions work, and which alerts reach your phone.
Password and account securityResetting your password, changing it, signing out everywhere, and what Baiord holds about your eBay account.
Getting help from a personWhere to raise a ticket, what to put in it, when to expect a reply, and how replies reach you.
When something looks wrong
Profit that looks off, orders that are missing, figures that disagree with eBay.
Profit looks wrongThe six things that explain nearly every surprising profit figure, in the order worth checking them.
Orders are missingAn order on eBay that is not in Baiord has one of five causes. How to tell which.
My figures do not match eBayBaiord and eBay measure different things on different dates. The six reasons they legitimately disagree, and the one that is worth reporting.
Can't find it? Ask us — a person reads every message.
Email support@baiord.com