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Help / Account, plan and team

Plans and billing

What each plan covers, how to change it, where invoices and cards live, and what a linked workspace is.

On this page

Changing plan Cards, receipts and cancelling If a payment fails Usage What a linked workspace is Adding a workspace VAT

Three plans. Orders are unlimited on all of them — deliberately and permanently. What differs is how many eBay accounts you can connect.

app.baiord.com/patik-store/settings/billing
Dashboard
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Orders3Refunds & Returns2ProductsSuppliers
Money
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Understand
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Month to date
$3,912.47net profit
409 of 412 priced99%
Support Settings eBay: patik_store
Patik Store Search orders, SKUs, buyers…⌘K Trial · 18 days left· Choose a plan3 PR

Settings

Workspace, team and integrations.

GeneralTeamConnectionsBillingActivity

Billing

What you are on, what you are using, and how to change it.

Your plan

Trial

on trial

18 days left on your trial. Nothing is deleted when it ends — syncing pauses until you subscribe.

Usage

eBay accounts
1 / 1
Orders this month
412

Orders are unlimited on every plan.

Plans

MonthlyYearly
2 months free

Solo

One eBay account. Unlimited orders.

$14.99 / month

  • 1 eBay account
  • Unlimited orders
  • Full profit, fees and refund tracking
Choose Solo

Multi

Three eBay accounts, each in its own workspace. Unlimited orders.

$39.99 / month

  • 3 eBay accounts
  • Unlimited orders
  • Full profit, fees and refund tracking
Choose Multi

Prices are in USD and are the whole price — no VAT is added.

LiveBilling, playing on its own: what you are on and what you are using, then the plans — Monthly or Yearly, with two months free on yearly. Choose opens checkout; cards, receipts and cancelling live in Stripe's billing portal.
PlanWhat it covers
SoloOne eBay account. Unlimited orders.
MultiThree eBay accounts, each in its own workspace. Unlimited orders.
CustomAs many eBay accounts as agreed. Priced individually — get in touch.

Every plan includes full profit, fee and refund tracking. There is no feature held back for a higher tier.

Current prices are on the pricing section of the home page, monthly or yearly, with two months free on yearly. Your Billing page shows what you are on and what renews when.

Changing plan

  1. Open Settings → Billing. Owner only.
  2. Pick Monthly or Yearly.
  3. Press Choose Solo or Choose Multi. Checkout opens.

After paying you come back to a confirmation: "Payment received — thank you. Your subscription may take a few seconds to appear below while Stripe confirms it." If you cancel at checkout, nothing is charged and Baiord says so.

Cards, receipts and cancelling

All three live in Stripe's own portal, reached from Manage billing, cards and invoices on your Billing page. That is where you change card, download receipts, or cancel.

Cancelling keeps your data and stops syncing at the end of the period you have already paid for. Your plan then shows as "cancelling at the end of this period", and the date line changes from "renews" to "ends".

Receipts come from Stripe, not from Baiord. There is no invoice list inside the app — if you need an invoice in a particular format for your accounts, ask support.

If a payment fails

A red bar appears: "Your last payment was declined. If you have topped up or changed your card, retry it now — otherwise we try again automatically." The Retry payment button runs it immediately rather than waiting for the next automatic attempt.

Usage

The Usage card shows eBay accounts used against your limit, across all your workspaces, and orders this month — with "Orders are unlimited on every plan" written underneath so the number is clearly information rather than a meter.

What a linked workspace is

On Multi, one workspace holds the subscription and up to two more are linked to it. Each has its own eBay account and its own separate books; they are only joined for billing.

  • A linked workspace inherits the plan and expiry of the paying one, so they renew and lapse together.
  • It cannot buy or change a plan. Its Billing page says which workspace covers it and links you there.
  • It does not share the team. Members are per workspace, so a teammate has to be invited into each one.

Adding a workspace

From the workspace switcher at the top of the page — Add a workspace for another eBay account — or from the Usage card on Billing. Name it after the eBay account it will hold.

Where there is no room, Baiord tells you why instead of showing a form that can only fail:

  • On a trial: "A trial covers one eBay account. Subscribe to Multi to add a workspace for each of your other accounts."
  • On Solo: "Your Solo plan covers one eBay account. Move up to Multi to add a workspace for another account."
  • On Multi, full: "Your Multi plan covers 3 eBay accounts, and all 3 workspaces exist. Get in touch to add more."
  • Lapsed: "Your plan has ended. Renew it to add another workspace."

VAT

Prices are the whole price. The footer on your Billing page states the position outright — Baiord is not VAT registered, so no VAT is added.

More in Account, plan and team

Your free trialWhat the trial includes, how you know where you are in it, and exactly what happens when it ends. Nothing is deleted. Your team and what each role can seeFive roles, the exact permission table, and how to invite someone. A VA can price orders without seeing your profit. Workspace settings and activityEvery setting, what it changes, and the activity log that records anything affecting your books or your access. Notifications and alertsEverything Baiord will tell you about, what triggers it, and why an alert disappears once you have dealt with it.

Still stuck? A person reads every message.

Email support@baiord.com

Baiord connects to eBay through eBay's developer APIs with read-only permissions, approved on eBay's own sign-in page. It cannot list, end or reprice an item, message a buyer, issue a refund or move money, and it never sees your eBay password. You can withdraw its access at any time, from Baiord or from your eBay account.

Profit is what eBay reports — the sale, the postage your buyer paid, any discount you gave and every fee eBay charged — less the buying price you enter, with refunds, fee credits and supplier refunds on the order they belong to. Sales tax and VAT that eBay collects and remits are neither revenue nor cost. An order without a buying price is left out of profit until it has one.

Days and months start at midnight in your workspace's time zone — the zone eBay cuts your statements in, set from your marketplace. A refund counts in the month it arrived unless you choose the month of the original order.

Prices are in US dollars and are the whole price; no VAT is added. Each eBay account has its own workspace, so two sets of books never mix: Solo covers one account, Multi covers three.

Features are subject to change. Some features, such as Finance, are switched on per workspace.

eBay is a trademark of eBay Inc. Baiord is an independent product and is not affiliated with or endorsed by eBay Inc.

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