Connect your eBay

Reconnect needed: why, and how to fix it

What makes eBay withdraw access, what you see when it happens, and the thirty-second fix. Nothing already imported is affected.

Occasionally eBay withdraws Baiord's access to your account. Baiord stops importing, tells you, and waits. Nothing you already have is affected, and reconnecting picks up every order that was missed.

LiveReconnecting, playing on its own: when eBay withdraws access the account reads Reconnect needed and the sidebar turns red. Reconnect, approve on eBay again, and the next sync picks up every order that arrived while it was cut off — nothing already imported is touched.

What causes it

eBay revokes an app's access for a small number of reasons, and all of them are things that happened on your eBay account rather than in Baiord:

  • You changed your eBay password.
  • You removed Baiord from your eBay third-party application permissions.
  • eBay reset or revoked the grant itself.

An ordinary eBay outage or a transient API error does not put your account in this state. Those are just failed syncs, and the next tick retries them. "Reconnect needed" means eBay specifically told Baiord the sign-in is no longer accepted.

What you see

  • A red "Reconnect needed" badge on Settings → Connections.
  • "eBay: reconnect needed" in the sidebar, in red.
  • A notification in the bell — "Reconnect your eBay account": eBay has withdrawn Baiord's access, so new orders are not arriving.
  • An email to the workspace owner — subject "Action needed: reconnect your eBay account".
  • A line in Activity.

You are told once per outage, not once per failed sync.

The fix

  1. Open Settings → Connections.
  2. Press Reconnect on that account.
  3. Sign in on eBay and approve access again.

It takes about thirty seconds. Reconnecting keeps every order, buying price, note and month total exactly as it was — it replaces the sign-in, not the data. The next sync fills in whatever arrived while access was withdrawn.

Reconnect also fixes missing permissions

A reconnect re-grants Baiord's full current permission set. That matters because eBay only ever grants new permissions on a fresh consent: an account connected before Baiord started reading listings, for instance, does not have listing access until it reconnects. If a feature tells you to "reconnect to grant access", this is the same button and the same thirty seconds.

Reconnecting is always allowed, even if your plan's account allowance is full — it is re-approving an account you already have, not adding one.

More in Your eBay connection

Connecting your eBay accountWhere the button is, what eBay asks you to approve, and what happens in the first few minutes afterwards. What Baiord can and cannot doBaiord's eBay access is read-only. What that covers, what it rules out, and how your connection is stored. Choosing how far back Baiord importsYour start date decides which eBay orders Baiord holds. Why it defaults to 14 days, why 90 is the limit, and why it only moves earlier. How syncing works, and how oftenWhat runs every five minutes, what runs every few hours, why fees arrive after orders, and what Sync now actually does.

Still stuck? A person reads every message.

Email support@baiord.com