Connect your eBay

What Baiord can and cannot do

Baiord's eBay access is read-only. What that covers, what it rules out, and how your connection is stored.

Baiord asks eBay for read permissions only. This is not a policy that could be changed by a setting — the permissions your eBay account grants simply do not include writing anything.

LiveConnecting, playing on its own: Connect eBay account hands you to eBay, which asks you to approve read-only access — Baiord never sees your password. Back in Baiord the account reads Connected, you are asked once how far back to import, and the history fills in while you watch.

What Baiord reads

  • Orders, their line items, quantities, buyers, dispatch and delivery status
  • The fees eBay charged, transaction by transaction
  • Refunds, payment disputes and returns
  • Postage label charges, account charges such as store subscription and insertion fees
  • Payouts to your bank
  • Your active listings, with price, SKU and quantity
  • Your seller standard, and which eBay user and marketplace you are

What Baiord cannot do

None of these are possible with the access it holds:

  • Change a listing — price, title, quantity, anything
  • End, relist or create a listing
  • Issue a refund, accept or decline a return, or respond to a dispute
  • Message a buyer, or leave feedback
  • Print or buy a postage label
  • Move money, or touch your payout settings

If a figure looks wrong, Baiord cannot have changed anything on eBay to cause it. Start with the article for that figure — the cause is in Baiord's arithmetic or in a missing buying price.

How your connection is stored

  • Baiord never sees your eBay password. You type it on eBay's site; eBay hands Baiord a token.
  • The tokens are stored encrypted. They are the only thing Baiord holds, and they only permit the reads listed above.
  • No eBay call is ever made from a web page. Every call runs on a background worker, so rate limits and retries live in one place and nothing you click can hammer eBay.
  • You can withdraw access at any time — from Baiord's Settings → Connections, or from eBay's own third-party app permissions page. Either one stops the imports immediately.

Deleting your data

Disconnecting lets you choose whether the orders Baiord already imported stay or go — see disconnecting an eBay account. Baiord also honours eBay's account-deletion notifications, and verifies that those requests genuinely came from eBay before acting on them.

More in Your eBay connection

Connecting your eBay accountWhere the button is, what eBay asks you to approve, and what happens in the first few minutes afterwards. Choosing how far back Baiord importsYour start date decides which eBay orders Baiord holds. Why it defaults to 14 days, why 90 is the limit, and why it only moves earlier. How syncing works, and how oftenWhat runs every five minutes, what runs every few hours, why fees arrive after orders, and what Sync now actually does. Reconnect needed: why, and how to fix itWhat makes eBay withdraw access, what you see when it happens, and the thirty-second fix. Nothing already imported is affected.

Still stuck? A person reads every message.

Email support@baiord.com