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Profit looks wrong

The six things that explain nearly every surprising profit figure, in the order worth checking them.

On this page

1. Orders without a buying price 2. Fees that have not arrived yet 3. Expenses are prorated through the month 4. A refund landed in a different month than you expected 5. A prior-period fee adjustment 6. A supplier refund recorded twice Still wrong?

Work down this list. Nearly every surprising profit figure is one of these six, and the first two account for most of them.

app.baiord.com/patik-store/orders/outside?month=2026-10
Dashboard
Sell
Orders3Refunds & Returns2ProductsSuppliers
Money
FinanceExpenses
Understand
AnalyticsReportsInsights
Month to date
$3,912.47net profit
409 of 412 priced99%
Support Settings eBay: patik_store
Patik Store Search orders, SKUs, buyers…⌘K 3 PR

Outside the figures

Orders placed in October 2026 that the month's profit does not count, and why. Two states, two different fixes.

September 2026November 2026
All4Awaiting a buying price3eBay fees not imported1
OrderOrderedWhy it is outsideRevenueRefunds on iteBay fees on it
03-11482-2271027 OctAwaiting a buying priceEnter its cost and it joins the figures of the month it was placed in.$18.98—$3.46
21-13302-7712028 OctAwaiting a buying priceEnter its cost and it joins the figures of the month it was placed in.$27.95—$4.11
26-09918-1120429 OctAwaiting a buying priceEnter its cost and it joins the figures of the month it was placed in.$89.00—$16.14
04-10652-339182 OcteBay fees not importedStays out — its fees were not imported when eBay booked them and are not re-read later, so it is held out rather than shown as though eBay charged nothing.$31.50——

Earlier months' orders refunded in October 2026

Counted in October's refunds, because a refund counts in the month it arrived.

LiveOutside the figures, playing on its own: every order this month's profit leaves out, and why. Awaiting a buying price is yours to fix — enter the cost and it joins the month. eBay fees not imported stays out, because a zero would claim eBay charged nothing.

1. Orders without a buying price

An order with no cost entered is excluded from profit entirely — it is not counted at zero cost. So your profit figure covers fewer orders than your revenue figure does.

Check the amber strip on the dashboard panel: "N orders awaiting buying price · £X of sales not in this profit yet". That is the gap, stated. Price them and the figure moves.

2. Fees that have not arrived yet

eBay publishes fees after the order. A sale from the last hour can show its sale price with no fees against it. Baiord pulls finances every 15 minutes, so wait a little and look again.

If the Fees column says unavailable, that is different and permanent — see the 90-day limit.

3. Expenses are prorated through the month

Partway through a month, only the days so far are deducted. The Expenses page spells out the daily figure and where you are. This is the usual reason net profit looks "too good" mid-month.

4. A refund landed in a different month than you expected

A July sale refunded in August reduces whichever month your refund attribution setting says. The dashboard breakdown prints which basis it is using at the bottom.

5. A prior-period fee adjustment

eBay settles Promoted Listings weeks later and hands fees back on refunds, so fees booked this month can belong to last month's orders. Those appear on their own row — Prior-period fee adjustments — rather than being folded in. Open See breakdown and look for it.

6. A supplier refund recorded twice

If you recorded a supplier refund as received and cleared the order's buying price, the same money is counted twice. The cost history panel on that order warns you when it sees this.

Still wrong?

Open See breakdown on the dashboard panel. Every row is clickable and shows the individual orders and transactions behind it. The row where the number stops matching your expectation is the row to look at — and then tell us the order number.

More in When something looks wrong

Orders are missingAn order on eBay that is not in Baiord has one of five causes. How to tell which. My figures do not match eBayBaiord and eBay measure different things on different dates. The six reasons they legitimately disagree, and the one that is worth reporting.

Still stuck? A person reads every message.

Email support@baiord.com

Baiord connects to eBay through eBay's developer APIs with read-only permissions, approved on eBay's own sign-in page. It cannot list, end or reprice an item, message a buyer, issue a refund or move money, and it never sees your eBay password. You can withdraw its access at any time, from Baiord or from your eBay account.

Profit is what eBay reports — the sale, the postage your buyer paid, any discount you gave and every fee eBay charged — less the buying price you enter, with refunds, fee credits and supplier refunds on the order they belong to. Sales tax and VAT that eBay collects and remits are neither revenue nor cost. An order without a buying price is left out of profit until it has one.

Days and months start at midnight in your workspace's time zone — the zone eBay cuts your statements in, set from your marketplace. A refund counts in the month it arrived unless you choose the month of the original order.

Prices are in US dollars and are the whole price; no VAT is added. Each eBay account has its own workspace, so two sets of books never mix: Solo covers one account, Multi covers three.

Features are subject to change. Some features, such as Finance, are switched on per workspace.

eBay is a trademark of eBay Inc. Baiord is an independent product and is not affiliated with or endorsed by eBay Inc.

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