Connecting is a sign-in on eBay's own website. You never give Baiord your eBay password, and there are no developer keys to set up.
Connecting
- Open the connect screen. New accounts are sent there automatically right after sign-up. Otherwise it is the Connect eBay card on your dashboard, or Settings → Connections → Connect eBay account.
- Sign in on eBay. You are on auth.ebay.com — eBay's own page, not a Baiord form. Baiord never sees what you type there.
- Approve read-only access. eBay lists what Baiord is asking to read and you press agree.
- You come back to Baiord. Orders begin importing immediately, and a progress box appears in the bottom-right corner.
What eBay asks you to approve
Six permissions, all of them read-only:
| Permission | What Baiord uses it for |
|---|---|
| Orders | Your sales, their line items, buyers, dispatch and delivery |
| Finances | Fees, transactions, refunds, disputes and payouts |
| Account | Your account's settings and marketplace |
| Identity | Which eBay user you are, and which marketplace you are registered on |
| Analytics | Your seller standard — Top Rated, Above Standard, Below Standard |
| Listings | Your active listing catalogue, including items that have never sold |
There is no write permission anywhere in that list. See what Baiord can and cannot do for what that rules out.
What happens in the first few minutes
- Your currency and time zone are set from the marketplace your account is registered on.
- A start date is set — by default the last 14 days, so the first import is quick. You are then asked once whether you want to reach back further; see choosing how far back Baiord imports.
- Orders import first, fees follow. That is the order eBay serves them in, so an order can briefly show its sale price before its fees arrive.
- A recurring sync is scheduled so new sales keep arriving on their own.
The progress box at the bottom right reads Importing your eBay history… with a running count of orders and fees. It deliberately shows no percentage: the true total is not known until the import ends, and a made-up percentage is worse than none. Leave the page if you like — the import runs on Baiord's servers, not in your browser.
If the connection is refused
| What you see | What it means |
|---|---|
| eBay authorization was declined | You pressed cancel on eBay's screen. Just try again. |
| This workspace already has its eBay account | One account per workspace. Add a workspace for the second one. |
| Your plan does not cover another eBay account | Your plan's workspace allowance is used up. See your plan in Settings. |
| Already connected in your "…" workspace | That eBay account is live in another of your workspaces. |
| eBay credentials not configured | A server-side problem, not yours. Email support. |
The eBay sign-in link is good for about fifteen minutes and can only be used once. If you left the tab open overnight, or pressed back and tried to re-use it, start again from the Connect button rather than reloading the old page.