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The mobile app

Signing in, what it covers, how sessions work, and which alerts reach your phone.

On this page

What it covers Staying signed in Signing out everywhere Push notifications Your password

The Baiord app signs in with the same email and password as the web app. There is nothing separate to set up and no code to copy across.

What it covers

The same ground as the web app, against the same data: your dashboard, orders and buying prices, refunds and returns, products and stock, suppliers, expenses, reports, insights, your activity feed and your finances. Anything you do on the phone is immediately true on the web, because it is one account and one set of books.

Your role applies identically. A VA on the app sees exactly what a VA sees on the web.

Staying signed in

The app keeps you signed in rather than asking every time. A device that goes unused for 60 days is signed out; any use renews it.

Each sign-in is its own session, so signing out on your phone does not disturb your desktop.

Signing out everywhere

The avatar menu on the web has Sign out of all devices. It is comprehensive — every phone and every browser, including the one you are using. Use it if a device is lost.

Changing your password does the same thing, on purpose: every other session dies and only the device that changed it stays signed in.

Push notifications

Covered in notifications and alerts, and worth repeating because it surprises people: most alerts are muted on your phone by default. Out of the box only a high refund rate, an eBay reconnect and platform messages reach you. Turn on the rest in the app's own notification settings.

A push banner carries the alert, the workspace name as its subtitle — so a manager across several workspaces knows whose alert it is — and taps straight through to the right screen.

Your password

You can change your password from the app. On the web, use Forgot password from the sign-in screen. See password and account security.

More in Account, plan and team

Your free trialWhat the trial includes, how you know where you are in it, and exactly what happens when it ends. Nothing is deleted. Plans and billingWhat each plan covers, how to change it, where invoices and cards live, and what a linked workspace is. Your team and what each role can seeFive roles, the exact permission table, and how to invite someone. A VA can price orders without seeing your profit. Workspace settings and activityEvery setting, what it changes, and the activity log that records anything affecting your books or your access.

Still stuck? A person reads every message.

Email support@baiord.com

Baiord connects to eBay through eBay's developer APIs with read-only permissions, approved on eBay's own sign-in page. It cannot list, end or reprice an item, message a buyer, issue a refund or move money, and it never sees your eBay password. You can withdraw its access at any time, from Baiord or from your eBay account.

Profit is what eBay reports — the sale, the postage your buyer paid, any discount you gave and every fee eBay charged — less the buying price you enter, with refunds, fee credits and supplier refunds on the order they belong to. Sales tax and VAT that eBay collects and remits are neither revenue nor cost. An order without a buying price is left out of profit until it has one.

Days and months start at midnight in your workspace's time zone — the zone eBay cuts your statements in, set from your marketplace. A refund counts in the month it arrived unless you choose the month of the original order.

Prices are in US dollars and are the whole price; no VAT is added. Each eBay account has its own workspace, so two sets of books never mix: Solo covers one account, Multi covers three.

Features are subject to change. Some features, such as Finance, are switched on per workspace.

eBay is a trademark of eBay Inc. Baiord is an independent product and is not affiliated with or endorsed by eBay Inc.

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Roles and permissions Workspace settings

Using Baiord

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Help

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